Customer Service Management
Time isn’t just money. It’s also customer goodwill. After all, who wants to be on hold for an hour?
Ricoh Workflow Solutions can help you deliver a quality customer experience by making your customer-facing employees lives easier, as well as those of your customers, distributors or resellers.
It all starts with freeing front-line sales and service staff from routine document and information management tasks, so that they can focus on delivering a more personalised customer experience.
With better processes, your teams can collaborate across departments to provide a first-class experience, both internally and externally, and help deliver timely, high quality products and services to your customers.
- Improve customer satisfaction with faster processing, easier access to information, speedier responses and more convenient electronic forms.
- Focus on value-generating activities with time saved on manual tracking and processing.
- Generate more business with speedy automation that allows you to process more information, faster.